Last updated:
Resource Therapy International Inc.
Last updated: 7 July 2026
Resource Therapy International Inc. (RTI, we, us, our) respects privacy and is committed to handling personal information carefully, lawfully and transparently.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, membership services, secure member portal, events, conferences, webinars, trainer and trainee records, communications, governance activities and other RTI services.
RTI is based in Australia and supports an international Resource Therapy community. Depending on the circumstances, Australian privacy law and other privacy or data protection laws may apply to some of our activities.
Where the Australian Privacy Act 1988, the Australian Privacy Principles, the Notifiable Data Breaches scheme, the Spam Act 2003, the General Data Protection Regulation, the UK GDPR or other privacy laws apply, RTI will take reasonable steps to comply with those obligations.
This Privacy Policy should be read together with any membership terms, event terms, conference terms, training conditions, certification requirements, trainer requirements or other terms that apply to the service you are using.
1. Who we are
Resource Therapy International Inc. is an Australian incorporated association supporting the international Resource Therapy community.
Our details are:
Resource Therapy International Inc.
Association registration number: A0061197E
ABN: 88 532 064 882
2. What personal information we collect
The personal information we collect may include:
your name; email address; phone number; country, state or region; postal or billing address; profession, occupation or professional registration details; membership category and membership history; training history, certification status or trainer status; event, conference or webinar registration details; payment, invoice and transaction information; communications you send to us; information provided through forms, surveys, applications or the secure member portal; website usage information, including cookies and analytics data; and any other information you choose to provide.
We aim to collect only the information reasonably needed for RTI’s activities.
3. Sensitive information
We may collect limited sensitive information where it is reasonably necessary for RTI’s activities, where you have consented, or where collection is otherwise permitted by law.
This may include information relating to professional credentials, training eligibility, certification, complaints, supervision, accessibility requirements, dietary needs, participation in training or events, or information relevant to RTI’s governance, membership or professional standards functions.
We do not require trainers, trainees, members or event participants to provide confidential client information to RTI.
Where case material is discussed in training, supervision, consultation or professional development settings, participants are expected to remove or alter identifying details so the client cannot reasonably be recognised, unless they have lawful authority and appropriate consent to disclose that information.
4. Trainer and trainee records
RTI may collect, hold and use information about trainers, trainees, members and applicants for the purpose of maintaining appropriate professional, membership, training and certification records.
This includes: trainer name and contact details; trainee name and contact details; course or training program completed; training dates and location; training organisation or provider; trainer responsible for the training; attendance and completion records; certificate or credential status; membership category; renewal or expiry dates; supervision, consultation or professional development records where relevant; and information required to verify eligibility for membership, certification, trainer status or professional recognition.
RTI may ask trainers or recognised training organisations to submit trainee information through a secure portal, form or approved record-keeping system.
The purpose of collecting this information is to support accurate records, recognition of training, certification pathways, professional standards, membership eligibility, communication with trainees and trainers, and continuity of records for the Resource Therapy community.
Trainers remain responsible for keeping their own accurate training, attendance and certification records in accordance with their professional, legal and organisational obligations.
RTI does not require trainers to submit confidential client information.
5. How we collect personal information
We usually collect personal information directly from you when you visit or use our website; use the secure member portal; complete a membership, enquiry, registration or application form; join RTI as a member; register for an event, webinar, training or conference; make a payment; subscribe to our mailing list; communicate with us by email, phone, online form, social media or other means; participate in a survey, forum, meeting, webinar or online group; or provide information to an RTI committee member, representative, trainer or authorised volunteer.
We may also collect information from third parties where it is lawful and reasonable to do so. This may include recognised trainers, training organisations, professional bodies, payment processors, event platforms, website platforms, email marketing systems, database systems, form providers or other service providers.
6. Collection notices
Where practical, RTI will use short privacy collection notices on forms, applications, event registrations, membership forms, trainer and trainee record forms, and other places where personal information is collected.
These notices may explain who is collecting the information, why it is being collected, whether it is required or optional, what may happen if it is not provided, who it may be disclosed to, whether it may be disclosed overseas, how to access this Privacy Policy, how to request access or correction, and how to make a privacy complaint.
7. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
providing RTI membership services; processing membership applications and renewals; maintaining membership, training, trainer and certification records; verifying training, membership, certification or trainer status; communicating with members, applicants, trainers, trainees, presenters, attendees and stakeholders; providing information about RTI activities, events, conferences, training and professional development; managing event, conference and webinar registrations; processing payments and issuing receipts; managing secure member areas or protected website content; supporting governance, committee, administrative and record-keeping functions; responding to enquiries, feedback, requests or complaints; improving our website, communications and services; meeting legal, accounting, insurance, compliance and reporting obligations; and protecting RTI’s lawful interests, including managing risk, disputes, complaints and misconduct concerns.
We will not sell, rent or trade your personal information.
8. Secure member portal and database
RTI may operate a secure member portal, database or online record-keeping system for membership, training, certification, trainer recognition, event registration and administrative purposes.
Information stored in this system may include member details, trainer details, trainee records, membership category, payment status, renewal date, training history, certification status and communication preferences.
Access to the portal or database will be limited to authorised people who need access for legitimate RTI purposes. This may include authorised committee members, administrators, contractors, trainers or service providers.
RTI will take reasonable steps to protect information held in the portal or database from misuse, interference, loss, unauthorised access, modification or disclosure.
Users of the portal must not upload unnecessary sensitive information, confidential client material, client records, case notes or information about another person unless they have authority to do so.
9. Payments
RTI may use third-party payment processors, such as Stripe or another secure payment provider, to process online payments.
Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.
RTI does not intend to store full credit card numbers on its own systems. Please do not send full credit card details to RTI by email.
We may retain payment confirmation, invoice, receipt, transaction and membership payment records for legal, accounting, tax, governance and administrative purposes.
10. Direct marketing and communications
We may send you emails or other communications about RTI membership, events, conferences, training opportunities, professional updates and related services.
Where communications are marketing or promotional in nature, RTI will take reasonable steps to ensure they are sent with appropriate consent, identify RTI as the sender, include accurate contact details, and provide a clear and functional unsubscribe option.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us via this contact form.
We may continue to send necessary administrative or transactional communications, such as payment confirmations, membership notices, event information, governance notices, certification information, trainer updates or important service updates.
11. Cookies, analytics and website tracking
Our website may use cookies, pixels, analytics tools or similar technologies.
Cookies are small files placed on your device when you visit a website. They help the website function properly, remember preferences, understand visitor behaviour and improve the user experience.
We may use cookies and similar technologies to support website functionality; remember preferences; improve website performance; measure website traffic; understand how visitors use our website; support website security; manage forms, logins or protected member areas; measure engagement with RTI content; and support relevant communications or promotional activity.
These tools may include services such as Google Analytics, Meta/Facebook tools, email marketing analytics, website plugins, payment tools, event platforms or similar services.
You can usually change your browser settings to refuse cookies, delete cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
Where required, RTI may display a cookie banner or consent notice on the website.
12. Webinars, meetings, conferences, forums and recordings
RTI may host or support meetings, webinars, training sessions, supervision sessions, committee meetings, conferences, live streaming, discussion forums, online groups or online events.
Some sessions may be recorded. Where practical, we will notify participants if a session is being recorded.
By attending a recorded session, you acknowledge that your name, image, voice, comments, chat contributions or other participation may be captured.
Recordings may be used for purposes such as training, record keeping, governance, member access, presenter review, professional development or event follow-up.
If you do not wish to be recorded, you may choose not to attend the recorded session, turn off your camera, change your display name, avoid using the chat, or contact us before the session to discuss available options.
13. Disclosure to third parties
We may disclose personal information to third parties where reasonably necessary for RTI’s activities, including:
website hosting providers; IT support providers; payment processors; email marketing or communication platforms; event, webinar or learning management platforms; database, form or cloud storage providers; professional advisers, including accountants, lawyers, insurers and governance advisers; committee members, authorised volunteers, trainers or representatives; conference organisers, presenters or event service providers; regulatory bodies, government agencies, law enforcement agencies or courts where required or permitted by law; and other parties where you have consented or where disclosure is otherwise permitted by law.
We take reasonable steps to ensure third parties handle personal information appropriately.
14. Overseas disclosure
RTI is an international organisation and may interact with members, trainers, trainees, presenters, committee members, service providers and event participants in different countries.
Some of the third-party services we use may store or process information outside Australia. This may include cloud-based services, email platforms, payment processors, website platforms, webinar platforms, database systems and event management systems.
Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with this Privacy Policy and applicable privacy obligations.
If it is practicable to identify the countries where overseas recipients are likely to be located, RTI may include this information in relevant collection notices, platform notices or future updates to this Privacy Policy.
15. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include password-protected systems, restricted access to records, secure payment processing, secure cloud storage, administrative controls, confidentiality expectations for committee members, volunteers and representatives, and limiting access to personal information to those who need it for legitimate RTI purposes.
No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
16. Data breach response
If RTI becomes aware of a suspected data breach, we will take reasonable steps to assess the incident, contain any risk, and determine whether the breach is likely to result in serious harm.
Where required by law, RTI will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
RTI may also take steps such as resetting passwords, restricting access, reviewing systems, notifying service providers, updating procedures, and seeking professional advice where appropriate.
17. Data quality
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.
You can help us by telling us promptly if your contact details, membership details, professional details, trainer status, certification status or other relevant information changes.
18. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including for membership, certification, training, trainer recognition, governance, legal, accounting, tax, insurance, dispute-resolution and record-keeping purposes.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
Some records, such as membership, payment, training, certification, trainer, governance, complaint or legal records, may need to be retained for longer periods.
19. Accessing and correcting your personal information
You may request access to the personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us via our contact form.
We may need to verify your identity before responding.
In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where it is reasonable and lawful to do so.
20. Withdrawing consent
Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.
Withdrawing consent may affect our ability to provide certain services to you, including membership services, certification verification, event participation, access to protected areas, trainer recognition or training record verification.
21. Privacy complaints
If you believe your privacy has been breached, or you have concerns about how we have handled your personal information, please contact us via this contact form.
Please include enough detail for us to understand and investigate your concern.
We will treat privacy complaints seriously and aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator, depending on the circumstances and the law that applies.
22. European Union, United Kingdom and other international privacy rights
If you are located outside Australia, or if an overseas privacy or data protection law applies to your personal information, you may have additional rights.
Where the GDPR, UK GDPR or similar privacy laws apply, these rights may include the right to be informed about how your personal information is used; request access to your personal information; request correction of inaccurate information; request erasure in certain circumstances; restrict or object to processing in certain circumstances; request data portability in certain circumstances; object to direct marketing; and lodge a complaint with a relevant data protection authority.
These rights are subject to legal limits and exceptions.
Where required, RTI may also rely on lawful bases for processing personal information, such as consent, performance of a contract or taking steps before entering a contract, compliance with legal obligations, or legitimate interests.
To exercise any applicable rights, please contact RTI here.
23. Links to other websites
Our website or communications may include links to third-party websites, social media platforms, payment pages, event platforms or other external services.
We are not responsible for the privacy practices, security or content of third-party websites or platforms. You should review their privacy policies before providing personal information.
24. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The current version will be published on our website and will take effect from the date it is posted, unless otherwise stated.
25. Contact us
For privacy questions, access or correction requests, complaints, or concerns about this Privacy Policy, please contact:
Resource Therapy International Inc.
Association registration number: A0061197E
ABN: 88 532 064 882
Contact us.
Who we are
Resource Therapy International is the official professional body for Resource Therapy Therapists, Clinicians, and Trainers. Our website address is: https://resourcetherapy.com.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.